Delivery Policy

We do our best to have all packages shipped out same day or within 1 business day (Monday-Friday) of your payment processing successfully. The time (in addition to fulfillment time) that it takes your package to get to you depends on the delivery method you choose at checkout:

Any delivery time starts AFTER the package is out for delivery.

We offer fixed delivery for domestic orders and they will be sent using Royal Mail First class recorded delivery. 

Depending on where you live, the time it may take for your product to reach you, may vary. A confirmation email will be sent when your order is ready.

Delivery costs are non-refundable.

Refund Policy

We strive to ensure our customers are satisfied with each purchase, but we understand that sometimes things happen.

You can return most unopened, unused products within 7 days of receiving it ONLY after emailing us 1st for confirmation.

Return Process

Email us via the contact us page to let us know that you will be returning your product within the 7-day time limit and to request the return shipping address. Please provide us with the tracking number once the order is sent back to us. For items over £75, please consider using a trackable delivery service or purchasing delivery insurance. Once we receive your unopened, unused item, we will process your refund. Delivery costs are non-refundable and will be deducted from the refund. Please allow 7-10 business days for the refund to post to your statement.

*Culture based Dispensary, will only accept returns and refunds from purchases made on our site, culture based dispensary will not allow returns from a purchase made in a retail store.

**Please also note that we do not have a money back guarantee, as CBD does affect everyone differently. We are not able to accept back any product that has been opened or used.

Delayed / Lost Packages:

Over 99% of the time, our packages arrive on time with no delays. On occasion a package may arrive later than expected. If you have any questions about your delivery, please contact us.